Student Accident Claims Process

Student Accident Claim Process (AIG Accident & Health) 

Process for any accidents occurring after March 1, 2026:

1. Claim Submission
   1. Claimants (or parents/guardians) complete the AIG Accident Claim Form 
      and submit:
      1. The completed Claimant’s Statement
      2. Attending Physician’s Statement (if applicable)
   2. Claims should be submitted directly to AIG via:
      1. Email: ahclaimscan@aig.com
2. Claim Setup & Acknowledgement
   1. Once AIG receives the claim, it is set up in their system.
   2. An acknowledgement will be sent to the claimant.
   3. A claims examiner will be assigned within 24 hours of the first notice of loss.
3. Forms & Statements Stage
   1. AIG will review the submission and, if needed, request any missing forms:
      1. Claimant statement
      2. Employer/administration (school division) statement
4. Research & Documentation
   1. AIG may request additional information or documentation if required to assess the claim, which could include:
      1. Clinical notes or medical records
      2. Hospital or patient records
      3. Other supporting documentation related to the incident
5. Final Decision & Payment
   1. AIG will provide the claimant with a written decision once all necessary documents are received.
   2. Approved claims will be paid by cheque or EFT, as indicated by AIG’s process.

Insurer Information

Carrier: AIG Insurance Company of Canada
Claims Email: ahclaimscan@aig.com
Toll-Free Telephone: 1-877-317-8060
Mailing Address (on claim form):
AIG Insurance Company of Canada
120 Bremner Boulevard, Suite 2200
Toronto, ON M5J 0A8